POLICY
Privacy
Winhoss.com.is committed to protecting your privacy online.  We do not sell or rent your transactional information with others. All information supplied to Winhoss.com.will only be used to fulfill orders, contacting purchasers to inform them of order status, sending occasional promotional information and enhancing the user experience.
Our site makes connection with Card Service Website to process payments and they are committed to protect the security of the information given to them from our customers.
Billing & Payment
All payments will be processed through "Card Service", accepting all major credit cards including Visa, Master Card, Discover, American Express. There are no credit card surcharges. Please be sure to provide the exact name, billing address and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in the time processing the order.
Orders that are shipped to an address other than the billing address listed with the credit card company require a temporary alternate shipping note, added to the account. Applying this note may also cause a short delay in processing time, but you will be notified of this. This note is required for first time purchases only and is used to verify that the cardholder is placing the order. This is for your security. Please note that we will only accept credit cards issued by a bank or other financial institution within the US with verifiable references. All transactions are subject to verification for safety and security purposes.
We also accept checks, money orders, personal checks, money wires, and purchase orders. Certified funds and personal checks must clear before a product ships. Please contact our Sales Department for more payment information.
Sales Tax
Only Shipments to Florida (FL) are subject to sales tax. If you are a reseller and would like to have your sales tax waived, please fill out the Resale Certificate Form, reference your order number and send through fax number +1.954.2120957, together with a copy of your Seller's Permit.
Shipping
After placing your order you will receive a confirmation e-mail with details of the order you just placed. Also included in your confirmation e-mail is important information regarding your order and guidelines pertaining to your order.
At the time of publication, all merchandise is scheduled to be in stock. However, since high demand can sometimes cause backordering. Most orders we receive before 11am EST will ship the same day that we receive them. Some orders may require six (6) weeks, depending on availability.
Orders are shipped via USPS, UPS, FEDEX, or other freight forwarders. Shipments to Alaska and Hawaii residents must be shipped 2-day air. Items in Stock will be shipped to you from the closest of more than 10 affiliated manufacturers across the USA.
Special Orders
Most products are imported and Winhoss.com.require of six (6) weeks, to receive the merchandise and ship you.
Warranty and Returns

All Clearance sales are final, no exceptions.

All sales are final. Winhoss.com.does not take back or exchange merchandise, of course, if you received a damaged or defective item, Kernel Lite, Inc. will exchange it for a new item for the first 30 days from the date of purchase, because of this policy, the customer can be assured of receiving only new factory products from us. Winhoss.com.never sells items that have been opened or used before unless stated otherwise.

Customer is responsible for return shipment of the defective product.
When purchasing a product like a  saddle from Winhoss.com.you are allowed 7 days for notification of return if the saddle does not fit the rider or horse. Please, return the product immediately, unused, for exchange or refund. We stress that a full refund can only be given if the product is absolutely clean and shows no evidence of use.

Shipping and handling fees are not refundable. A return authorization number ( RMA# ) must be obtained by Winhoss.com.prior to the return. Merchandise that is shipped back to us without a return authorization number on the outside of the shipping box will not be accepted. Non-defective merchandise returned for any reason other than a miss-ship of product will be subject to a 15% restocking fee.

My package was damaged during transit?

If your package arrived damaged and the shipping company caused it, please refuse the delivery of the package so that it will be returned to us. Please then advise us immediately that you have refused the package. Please E-mail rma@winhoss.com with your original order number after you have refused the package.
If you were unable to refuse the delivery, please call the courier company that delivered you the package and ask them to pick up the damage package. Make sure you get a receipt for the pickup. Advise us via E-mail (rma@winhoss.com) and provide us with your original order number.
When you advise us via E-mail of the damage package, please indicate if you want immediate replacement.
For replacement, we can only send you a replacement once the courier company has picked up the damage product.
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