All Clearance sales are final, no exceptions.
All sales are final. Winhoss.com.does not take back or exchange merchandise, of course, if you received a damaged or defective item, Kernel Lite, Inc. will exchange it for a new item for the first 30 days from the date of purchase, because of this policy, the customer can be assured of receiving only new factory products from us. Winhoss.com.never sells items that have been opened or used before unless stated otherwise.
Customer is responsible for return shipment of the defective product.
When purchasing a product like a saddle from Winhoss.com.you are allowed 7 days for notification of return if the saddle does not fit the rider or horse. Please, return the product immediately, unused, for exchange or refund. We stress that a full refund can only be given if the product is absolutely clean and shows no evidence of use.
Shipping and handling fees are not refundable. A return authorization number ( RMA# ) must be obtained by Winhoss.com.prior to the return. Merchandise that is shipped back to us without a return authorization number on the outside of the shipping box will not be accepted. Non-defective merchandise returned for any reason other than a miss-ship of product will be subject to a 15% restocking fee.
My package was damaged during transit?
If your package arrived damaged and the shipping company caused it, please refuse the delivery of the package so that it will be returned to us. Please then advise us immediately that you have refused the package. Please E-mail email@example.com
with your original order number after you have refused the package.
If you were unable to refuse the delivery, please call the courier company that delivered you the package and ask them to pick up the damage package. Make sure you get a receipt for the pickup. Advise us via E-mail (firstname.lastname@example.org
) and provide us with your original order number.
When you advise us via E-mail of the damage package, please indicate if you want immediate replacement.
For replacement, we can only send you a replacement once the courier company has picked up the damage product.